| | Spot checks at the airport and at client locations to monitor condition and appearance of the vehicle and the chauffeur
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| | Monthly inspections of each vehicle on the fleet
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| | Customer follow up surveys
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| | Confirmation of next-day orders
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| | Internal call monitoring
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| | Employee job certification, and recertification
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| | Daily meetings to discuss and resolve service issues from the previous day
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| | Dedicated Customer Service department to make sure any issues that should arise are resolved promptly and to the customers’ satisfaction
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